TH | EN
TH | EN
Home Technology Gartner Unveils the Top 10 Government Technology Trends for 2022

Gartner Unveils the Top 10 Government Technology Trends for 2022

Gartner, Inc. identified the top 10 government technology trends for 2022 that can guide public-sector leaders in accelerating digital transformation and mitigating disruption risks.

“Government and public sector CIOs now need to sustain the momentum of digital acceleration after the initial chaos of the pandemic,” said Arthur Mickoleit, research director at Gartner. 

“CIOs can use these top trends to establish future-ready organizations by demonstrating how digital initiatives deliver value to diverse and evolving constituent needs, support new workforce trends, enable efficient scaling of operations and build a composable business and technology foundation.”

Government CIOs must consider the collective impact of the following 10 trends on their organizations and include them in their strategic plans for 2022 and beyond. Not doing so risks undermining the quality of government services and the capacity to deliver mission value in the long run.

Composable Government Enterprise

By 2024, over 25% of government RFPs for mission-critical IT systems will require solutions architecture and variable licensing that support a composable design approach.

Composability enables governments to focus on citizen-centric services, rather than on the frequently used, siloed, program-centric approach. A composable organization exhibits composability in three areas – business architecture, technology and thinking. Government CIOs should implement modularity and modern design principles to enable the transition towards composable government.

Adaptive Security

Gartner predicts that 75% of government CIOs will be directly responsible for security outside of IT, including operational and mission-critical technology environments by 2025.

A lack of continued awareness programs, cybersecurity practices embedded throughout an organization and a robust talent acquisition team can disrupt an organization’s response to security threats. Government CIOs must address the essential human element of cybersecurity by growing expertise from within through in-depth training programs and broad employee support through engaging awareness education.

Digital Identity Ecosystems

Gartner predicts that at least a third of national governments and half of U.S. states will offer citizens mobile-based identity wallets by 2024. But only a minority will be interoperable across sectors and jurisdictions. The scope and challenges for digital identity are quickly expanding as governments look to identity proofing, bring your own identity (BYOI), identity wallets, organization and objects identity, and identity ecosystems to ensure trusted and convenient access to services.

Total Experience

Gartner predicts that by 2023, most governments without a total experience (TX) strategy will fail to successfully transform government services. TX offer governments a way to improve talent management strategies and develop stronger digital skill sets across their organizations, while improving service delivery to citizens. The lack of a TX strategy can increase service friction, leading to risk of service delays and underwhelming service experiences.

Anything as a Service (XaaS)

95% of new IT investments made by government agencies will be made in XaaS solutions over the next three years, according to Gartner. XaaS includes several categories of IT infrastructure and software services, including those delivered in the cloud as a subscription-based service.

Accelerated Legacy Modernization

When the pandemic began, core legacy business systems failed to handle the surge in demand for these services. CIOs will thereby need to make modernization a continuous activity and not look at it as a one-time investment. Without legacy modernization, “return-to-normal” initiatives will be further delayed as COVID-19 variants continue disrupting businesses globally.

Case Management as a Service (CMaaS)

Case work is a universal workstyle of government. CMaaS can build institutional agility in government by applying composable business principles and practices to replace legacy case management systems with modular case management products. Gartner predicts that by 2024, government organizations with a composable case management application approach will implement new features at least 80% faster than those without.

Hyperautomation

According to Gartner, 75% of governments will have at least three enterprisewide hyperautomation initiatives launched or underway in the next three years. Hyperautomation offers more than the opportunity to deliver connected and seamless public services in an efficient way. It also aims to increase government effectiveness through cross-cutting initiatives that focus on end-to-end process and not just automation of siloed tasks.

Decision Intelligence

Gartner predicts that by 2024, 60% of government AI and data analytics investments aim to directly impact real-time operational decisions and outcomes. Planning and decisions should be increasingly predictive and proactive, using AI, analytics, business intelligence and data science to significantly reduce the cost due to late intervention. The aim is to make government service delivery responsive and timely.

Data Sharing as a Program

Data sharing in government is often ad hoc, driven by high-profile incidents. On the contrary, data sharing as a program is a systematic and scalable approach to enable data reuse and services innovation.

Gartner predicts that organizations that promote data sharing will outperform their peers on most business value metrics by 2023. This will need a cultural shift from compartmentalization of data use to re-use of data to better serve citizens. Government CIOs need to lead from the front to enable this cultural shift.

STAY CONNECTED

0FansLike
0FollowersFollow
0SubscribersSubscribe

Lastest News

OR with Marriott expanding the network of EV Station PluZ

OR joins hands with Marriott International, expanding the network of EV Station PluZ to facilitate electric vehicle charging at 30 hotels and resorts across Thailand

K PLUS users can now make payments via scanning UnionPay QR Code at more than 40 countries/regions

KBank has partnered with UnionPay International (UPI), a leading payment services provider, to offer K PLUS users greater convenience in making QR cross-border payments at more than 30 million merchants in more than 40 countries/regions worldwide.

KASIKORN X launches ‘Bigfin’ to track and analyze digital asset investment portfolios for retail investors worldwide

KASIKORN X (KX), a subsidiary of KASIKORNBANK and KBTG, launches Bigfin, a digital asset investment analysis platform, enhancing efficiency in portfolio management for retail investors worldwide.

‘DESTINY TOKEN’ is sold-out.

Kubix has sold out of its ‘DESTINY TOKEN’ – Thailand’s first project-based digital token, with a total of 16,087 tokens subscribed at a value of more than 265 million Baht (7.5 million USD).

AIS urges end to name-calling to mark Stop Cyberbullying Day

Thailand’s leading mobile network operator Advanced Info Service (AIS) is campaigning against name-calling on social media, as part of the “Stop Cyberbullying Day” this year.

AIS app helps public health authorities fight dengue fever

Dengue fever, a mosquito-borne tropical disease caused by the dengue virus, seems familiar to many of us. But there is no specific medicine to treat dengue infection, and the available vaccines have a low efficacy rate.

dtac 5G to Revitalize Thai Economy & Transform Industry Sector

dtac is steadily introducing new 5G IoT technologies and 5G Private Network to support Thailand’s economic recuperation.

SCB 10X Portfolio Companies Merge to Become the Central Intelligence Tool for All Web3 Apps

SCB 10X, the venture investment arm of SCBX Group, announced Nansen’s (onchain analytics tool for Web 3.0) acquisition of Ape Board, the leading cross-chain DeFi and NFT portfolio management tool

NCS Telco+ and AIS partner to co-create digital telco and drive transformation for enterprises in Thailand

NCS Telco+ today signed a memorandum of understanding (MOU) announcing its partnership with Advanced Info Service (AIS)

Robinhood with Google Cloud and MFEC to Build Thailand’s First ‘Super App’

Robinhood, the Bangkok-based food delivery today announced a multi-year strategic alliance with Google Cloud and MFEC Public Company Limited (“MFEC”) to advance its mission of building a homegrown “super app”

MUST READ

KASIKORN X launches ‘Bigfin’ to track and analyze digital asset investment portfolios for retail investors worldwide

KASIKORN X (KX), a subsidiary of KASIKORNBANK and KBTG, launches Bigfin, a digital asset investment analysis platform, enhancing efficiency in portfolio management for retail investors worldwide.

K PLUS users can now make payments via scanning UnionPay QR Code at more than 40 countries/regions

KBank has partnered with UnionPay International (UPI), a leading payment services provider, to offer K PLUS users greater convenience in making QR cross-border payments at more than 30 million merchants in more than 40 countries/regions worldwide.

OR with Marriott expanding the network of EV Station PluZ

OR joins hands with Marriott International, expanding the network of EV Station PluZ to facilitate electric vehicle charging at 30 hotels and resorts across Thailand
Newsletter

สนใจรับข่าวสารจาก The Story Thailand อัพเดตก่อนใคร สมัคร Newsletter กับเราเพียงกรอกอีเมลเท่านั้น