dtac Business has launched the upgraded version of dtac OneCall MPBX, a private telephone network, highlighting five key features which include analytics and measurement that allows businesses to offer personalized service and better customer experience. The move aims to empower SMEs and large enterprises in transforming their business in the social commerce era where customer behaviour has changed significantly in response to the Covid-19 pandemic.<\/p>\n\n\n\n
Siriya Mongkolchan, Head of B2B Product Development, Business Group, Total Access Communication Plc or dtac<\/strong>, said Covid-19 has reshaped the landscape of consumer behaviour with four prominent trends which are here to stay, including always-connect, the new \u2018want-it-now\u2019 customer culture, always-share experience and higher brand engagement.<\/p>\n\n\n\n \u201cIn this fiercely competitive business environment, a remarkable customer experience, together with attractive pricing and products, is critical to sustained growth. A positive customer experiencepromotes loyalty, helps to retain customers, and encourages brand advocacy, bringing new opportunities to expand the customer base\u201d said Ms. Siriya.<\/p>\n\n\n\n The latest version of dtac OneCall MPBX features a range of communication solutions that allows business owners to be equipped with a flexible call center system, resulting in superior customer experience and strong business growth in the digital era. Highlights of the new version include:<\/p>\n\n\n\n \u201cHaving dtac OneCall MPBX is like building a hotline system within businesses allowing them to meet the needs of customers, which will create a superior experience with lower costs and self-managed functions. This allows business owners to catch every important phone call using a stable network and clear transmission, making brand image more reliable and seamless,\u201d said Ms.Siriya.<\/p>\n\n\n\n Moreover, dtac OneCall MPBX helps digitally transform businesses with four key advantages, including flexible work environment, lower costs compared to traditional PBX, higher productivity for a hybrid workforce and improving brand image with professional services.<\/p>\n","protected":false},"excerpt":{"rendered":" dtac Business has launched the upgraded version of dtac OneCall MPBX, a private telephone network, highlighting five key features which include analytics and measurement<\/p>\n","protected":false},"author":8,"featured_media":74994,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[13935],"tags":[14502,14503,2429],"class_list":["post-74967","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-press-release","tag-dtac-onecall-mpbx-2","tag-customer-experience","tag-dtac-business-2"],"yoast_head":"\nBuilding Positive Customer Experience <\/h4>\n\n\n\n