{"id":85095,"date":"2022-12-13T16:20:14","date_gmt":"2022-12-13T09:20:14","guid":{"rendered":"http:\/\/www.thestorythailand.com\/?p=85095"},"modified":"2022-12-13T16:20:19","modified_gmt":"2022-12-13T09:20:19","slug":"kbank-wins-two-distinguished-contact-center-awards-from-international-organizations","status":"publish","type":"post","link":"https:\/\/www.thestorythailand.com\/en\/kbank-wins-two-distinguished-contact-center-awards-from-international-organizations\/","title":{"rendered":"KBank wins two distinguished contact center awards from international organizations"},"content":{"rendered":"\n<p><strong>Dr.\u00a0Pipatpong Poshyanonda, center,\u00a0KBank\u00a0President<\/strong>, recently represented the\u00a0Bank\u00a0in receiving two distinguished contact center awards from leading global organizations, reinforcing\u00a0K-Contact Center\u2019s success and outstanding roles in service behavior and technological development to provide service excellence to all customer segments\u00a0and potential customers.\u00a0<\/p>\n\n\n\n<p>They are the\u00a0\u201cPlatinum Award for Customer Experience 2022\u201d, from the CCAPAC Awards 2022 and the\u00a0\u201cOutstanding Interactive Chatbot Service by a Retail\u00a0Bank\u201d\u00a0award, from The Digital Banker magazine and the \u201cBest chat bot-voice banking initiative from The Asian banker, based on natural language processing (NLP), aimed at understanding customers\u2019 needs and responding to their enquiries with greater precision. <\/p>\n\n\n\n<p>He also accepted the\u00a0\u201cBest Contact Center of the Year\u201d\u00a0award from the Thai Contact Center Trade Association\u00a0(TCCTA).\u00a0Additionally,\u00a0KBank\u00a0has garnered another 19 awards from leading Thai and international organizations, in recognition of\u00a0KBank\u2019s commitment in offering the best service experience for customers.\u00a0\u00a0\u00a0\u00a0\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Dr. Pipatpong Poshyanonda, center, KBank President, recently represented the Bank in receiving two distinguished contact center awards <\/p>\n","protected":false},"author":8,"featured_media":85097,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[13935],"tags":[16079,1858],"class_list":["post-85095","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-press-release","tag-k-contact-center-2","tag-kbank-2"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>KBank wins two distinguished contact center awards<\/title>\n<meta name=\"description\" content=\"Dr. Pipatpong Poshyanonda, center, KBank President, recently represented the Bank in receiving two distinguished contact center awards from leading global organizations\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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