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\u0e40\u0e19\u0e37\u0e48\u0e2d\u0e07\u0e08\u0e32\u0e01\u0e40\u0e17\u0e04\u0e42\u0e19\u0e42\u0e25\u0e22\u0e35\u0e01\u0e25\u0e32\u0e22\u0e40\u0e1b\u0e47\u0e19\u0e2a\u0e48\u0e27\u0e19\u0e2a\u0e33\u0e04\u0e31\u0e0d\u0e43\u0e19\u0e18\u0e38\u0e23\u0e01\u0e34\u0e08\u0e40\u0e01\u0e37\u0e2d\u0e1a\u0e17\u0e38\u0e01\u0e1b\u0e23\u0e30\u0e40\u0e20\u0e17 \u0e2d\u0e07\u0e04\u0e4c\u0e01\u0e23\u0e15\u0e48\u0e32\u0e07 \u0e46 \u0e08\u0e36\u0e07\u0e21\u0e2d\u0e07\u0e2b\u0e32\u0e27\u0e34\u0e18\u0e35\u0e17\u0e35\u0e48\u0e08\u0e30\u0e23\u0e27\u0e21\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e14\u0e49\u0e32\u0e19\u0e44\u0e2d\u0e17\u0e35\u0e40\u0e02\u0e49\u0e32\u0e01\u0e31\u0e1a\u0e04\u0e27\u0e32\u0e21\u0e15\u0e49\u0e2d\u0e07\u0e01\u0e32\u0e23\u0e17\u0e32\u0e07\u0e18\u0e38\u0e23\u0e01\u0e34\u0e08\u0e42\u0e14\u0e22\u0e23\u0e27\u0e21 \u0e01\u0e32\u0e23\u0e19\u0e33\u0e40\u0e17\u0e04\u0e42\u0e19\u0e42\u0e25\u0e22\u0e35\u0e2a\u0e32\u0e23\u0e2a\u0e19\u0e40\u0e17\u0e28\u0e21\u0e32\u0e43\u0e0a\u0e49\u0e43\u0e19\u0e2d\u0e14\u0e35\u0e15\u0e21\u0e31\u0e01\u0e08\u0e30\u0e40\u0e19\u0e49\u0e19\u0e40\u0e23\u0e37\u0e48\u0e2d\u0e07\u0e17\u0e32\u0e07\u0e14\u0e49\u0e32\u0e19\u0e40\u0e17\u0e04\u0e19\u0e34\u0e04 \u0e2b\u0e23\u0e37\u0e2d \u201cTechnology\u201d \u0e40\u0e1b\u0e47\u0e19\u0e08\u0e38\u0e14\u0e2a\u0e33\u0e04\u0e31\u0e0d\u0e41\u0e25\u0e30\u0e21\u0e38\u0e48\u0e07\u0e40\u0e19\u0e49\u0e19\u0e44\u0e1b\u0e17\u0e35\u0e48\u0e01\u0e32\u0e23\u0e43\u0e2b\u0e49\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e20\u0e32\u0e22\u0e43\u0e19\u0e2d\u0e07\u0e04\u0e4c\u0e01\u0e23\u0e40\u0e17\u0e48\u0e32\u0e19\u0e31\u0e49\u0e19 \u0e41\u0e15\u0e48\u0e43\u0e19\u0e1b\u0e31\u0e08\u0e08\u0e38\u0e1a\u0e31\u0e19\u0e2d\u0e07\u0e04\u0e4c\u0e01\u0e23\u0e2a\u0e21\u0e31\u0e22\u0e43\u0e2b\u0e21\u0e48 \u0e19\u0e34\u0e22\u0e21\u0e19\u0e33\u0e40\u0e17\u0e04\u0e42\u0e19\u0e42\u0e25\u0e22\u0e35\u0e2a\u0e32\u0e23\u0e2a\u0e19\u0e40\u0e17\u0e28\u0e21\u0e32\u0e43\u0e0a\u0e49\u0e43\u0e19\u0e01\u0e32\u0e23\u0e43\u0e2b\u0e49\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e43\u0e2b\u0e49\u0e40\u0e01\u0e34\u0e14\u0e04\u0e27\u0e32\u0e21\u0e1e\u0e36\u0e07\u0e1e\u0e2d\u0e43\u0e08\u0e2a\u0e39\u0e07\u0e2a\u0e38\u0e14 (Customer Satisfaction) \u0e42\u0e14\u0e22\u0e40\u0e19\u0e49\u0e19\u0e44\u0e1b\u0e17\u0e35\u0e48 \u0e04\u0e38\u0e13\u0e20\u0e32\u0e1e\u0e43\u0e19\u0e01\u0e32\u0e23\u0e43\u0e2b\u0e49\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23 (Quality of Service) \u0e40\u0e0a\u0e48\u0e19 \u0e40\u0e23\u0e37\u0e48\u0e2d\u0e07 Service Level Agreement (SLA) \u0e43\u0e19\u0e2a\u0e31\u0e0d\u0e0d\u0e32\u0e01\u0e32\u0e23\u0e43\u0e2b\u0e49\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e40\u0e17\u0e04\u0e42\u0e19\u0e42\u0e25\u0e22\u0e35\u0e2a\u0e32\u0e23\u0e2a\u0e19\u0e40\u0e17\u0e28 \u0e40\u0e1b\u0e47\u0e19\u0e15\u0e49\u0e19<\/p>\n\n\n\n

ITSM \u0e08\u0e30\u0e0a\u0e48\u0e27\u0e22\u0e43\u0e2b\u0e49\u0e18\u0e38\u0e23\u0e01\u0e34\u0e08\u0e15\u0e48\u0e32\u0e07 \u0e46 \u0e2a\u0e23\u0e49\u0e32\u0e07\u0e42\u0e04\u0e23\u0e07\u0e2a\u0e23\u0e49\u0e32\u0e07\u0e15\u0e25\u0e2d\u0e14\u0e27\u0e07\u0e08\u0e23\u0e0a\u0e35\u0e27\u0e34\u0e15 (life cycle) \u0e02\u0e2d\u0e07\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e14\u0e49\u0e32\u0e19\u0e44\u0e2d\u0e17\u0e35 \u0e15\u0e31\u0e49\u0e07\u0e41\u0e15\u0e48\u0e01\u0e32\u0e23\u0e2a\u0e23\u0e49\u0e32\u0e07 \u0e44\u0e1b\u0e08\u0e19\u0e16\u0e36\u0e07\u0e01\u0e32\u0e23\u0e08\u0e31\u0e14\u0e01\u0e32\u0e23\u0e41\u0e25\u0e30\u0e01\u0e32\u0e23\u0e1a\u0e33\u0e23\u0e38\u0e07\u0e23\u0e31\u0e01\u0e29\u0e32<\/p>\n\n\n\n

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\u0e20\u0e32\u0e1e\u0e08\u0e32\u0e01: bleuwire<\/figcaption><\/figure>\n\n\n\n

ITSM (IT Service Management) <\/strong>\u0e04\u0e37\u0e2d\u0e2d\u0e30\u0e44\u0e23<\/strong>?<\/strong><\/p>\n\n\n\n

ITSM (\u0e01\u0e32\u0e23\u0e08\u0e31\u0e14\u0e01\u0e32\u0e23\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e44\u0e2d\u0e17\u0e35) \u0e04\u0e37\u0e2d\u0e0a\u0e38\u0e14\u0e02\u0e2d\u0e07\u0e19\u0e42\u0e22\u0e1a\u0e32\u0e22,\u0e01\u0e23\u0e30\u0e1a\u0e27\u0e19\u0e01\u0e32\u0e23\u0e41\u0e25\u0e30\u0e02\u0e31\u0e49\u0e19\u0e15\u0e2d\u0e19\u0e2a\u0e33\u0e2b\u0e23\u0e31\u0e1a\u0e01\u0e32\u0e23\u0e08\u0e31\u0e14\u0e01\u0e32\u0e23,\u0e01\u0e32\u0e23\u0e19\u0e33\u0e44\u0e1b\u0e43\u0e0a\u0e49\u0e1b\u0e23\u0e31\u0e1a\u0e1b\u0e23\u0e38\u0e07\u0e41\u0e25\u0e30\u0e2a\u0e19\u0e31\u0e1a\u0e2a\u0e19\u0e38\u0e19\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e14\u0e49\u0e32\u0e19\u0e44\u0e2d\u0e17\u0e35\u0e17\u0e35\u0e48\u0e21\u0e38\u0e48\u0e07\u0e40\u0e19\u0e49\u0e19\u0e04\u0e27\u0e32\u0e21\u0e1e\u0e36\u0e07\u0e1e\u0e2d\u0e43\u0e08\u0e02\u0e2d\u0e07\u0e1c\u0e39\u0e49\u0e43\u0e0a\u0e49\u0e07\u0e32\u0e19(Customer) \u0e40\u0e1e\u0e37\u0e48\u0e2d\u0e2a\u0e19\u0e31\u0e1a\u0e2a\u0e19\u0e38\u0e19\u0e04\u0e27\u0e32\u0e21\u0e15\u0e49\u0e2d\u0e07\u0e01\u0e32\u0e23\u0e41\u0e25\u0e30\u0e40\u0e1b\u0e49\u0e32\u0e2b\u0e21\u0e32\u0e22\u0e17\u0e32\u0e07\u0e18\u0e38\u0e23\u0e01\u0e34\u0e08\u0e02\u0e2d\u0e07\u0e2d\u0e07\u0e04\u0e4c\u0e01\u0e23(Business Requirements & Objectives) \u0e40\u0e23\u0e35\u0e22\u0e01\u0e44\u0e14\u0e49\u0e27\u0e48\u0e32 IT \u0e15\u0e49\u0e2d\u0e07 Support \u201cBusiness\u201d \u0e44\u0e21\u0e48\u0e43\u0e0a\u0e48 Business Support IT<\/p>\n\n\n\n

\u0e2d\u0e07\u0e04\u0e4c\u0e01\u0e23\u0e2a\u0e48\u0e27\u0e19\u0e43\u0e2b\u0e0d\u0e48\u0e43\u0e19\u0e1b\u0e31\u0e08\u0e08\u0e38\u0e1a\u0e31\u0e19\u0e19\u0e31\u0e49\u0e19\u0e43\u0e2b\u0e49\u0e04\u0e27\u0e32\u0e21\u0e2a\u0e33\u0e04\u0e31\u0e0d\u0e41\u0e01\u0e48 \u201cBusiness Requirement\u201d \u0e40\u0e1b\u0e47\u0e19\u0e25\u0e33\u0e14\u0e31\u0e1a\u0e41\u0e23\u0e01 \u0e42\u0e14\u0e22\u0e43\u0e0a\u0e49\u0e2b\u0e25\u0e31\u0e01 \u201cBusiness Leads IT\u201d \u0e0b\u0e36\u0e48\u0e07\u0e40\u0e17\u0e04\u0e42\u0e19\u0e42\u0e25\u0e22\u0e35\u0e2a\u0e32\u0e23\u0e2a\u0e19\u0e40\u0e17\u0e28\u0e16\u0e39\u0e01\u0e19\u0e33\u0e21\u0e32\u0e43\u0e0a\u0e49\u0e40\u0e1e\u0e37\u0e48\u0e2d\u0e40\u0e1b\u0e47\u0e19\u0e01\u0e25\u0e44\u0e01\u0e43\u0e19\u0e01\u0e32\u0e23\u0e02\u0e31\u0e1a\u0e40\u0e04\u0e25\u0e37\u0e48\u0e2d\u0e19\u0e17\u0e32\u0e07\u0e18\u0e38\u0e23\u0e01\u0e34\u0e08\u0e18\u0e38\u0e23\u0e01\u0e23\u0e23\u0e21\u0e15\u0e48\u0e32\u0e07\u0e46 \u0e02\u0e2d\u0e07\u0e2d\u0e07\u0e04\u0e4c\u0e01\u0e23 \u0e01\u0e25\u0e48\u0e32\u0e27\u0e44\u0e14\u0e49\u0e27\u0e48\u0e32 ITSM \u0e15\u0e48\u0e32\u0e07\u0e08\u0e32\u0e01\u0e41\u0e19\u0e27\u0e17\u0e32\u0e07\u0e1b\u0e0f\u0e34\u0e1a\u0e31\u0e15\u0e34\u0e43\u0e19\u0e01\u0e32\u0e23\u0e08\u0e31\u0e14\u0e01\u0e32\u0e23\u0e44\u0e2d\u0e17\u0e35\u0e2d\u0e37\u0e48\u0e19\u0e46 \u0e17\u0e35\u0e48\u0e40\u0e19\u0e49\u0e19\u0e17\u0e35\u0e48\u0e2e\u0e32\u0e23\u0e4c\u0e14\u0e41\u0e27\u0e23\u0e4c \u0e40\u0e04\u0e23\u0e37\u0e2d\u0e02\u0e48\u0e32\u0e22 \u0e2b\u0e23\u0e37\u0e2d\u0e23\u0e30\u0e1a\u0e1a \u0e41\u0e15\u0e48 ITSM \u0e21\u0e35\u0e40\u0e1b\u0e49\u0e32\u0e2b\u0e21\u0e32\u0e22\u0e17\u0e35\u0e48\u0e08\u0e30\u0e1b\u0e23\u0e31\u0e1a\u0e1b\u0e23\u0e38\u0e07\u0e01\u0e32\u0e23\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e14\u0e49\u0e32\u0e19\u0e44\u0e2d\u0e17\u0e35\u0e43\u0e2b\u0e49\u0e2a\u0e2d\u0e14\u0e04\u0e25\u0e49\u0e2d\u0e07\u0e01\u0e31\u0e1a\u0e40\u0e1b\u0e49\u0e32\u0e2b\u0e21\u0e32\u0e22\u0e17\u0e32\u0e07\u0e18\u0e38\u0e23\u0e01\u0e34\u0e08\u0e2d\u0e22\u0e48\u0e32\u0e07\u0e2a\u0e21\u0e48\u0e33\u0e40\u0e2a\u0e21\u0e2d<\/p>\n\n\n\n

ITSM \u0e04\u0e23\u0e2d\u0e1a\u0e04\u0e25\u0e38\u0e21\u0e40\u0e1f\u0e23\u0e21\u0e40\u0e27\u0e34\u0e23\u0e4c\u0e04\u0e01\u0e32\u0e23\u0e08\u0e31\u0e14\u0e01\u0e32\u0e23\u0e44\u0e2d\u0e17\u0e35\u0e2b\u0e25\u0e32\u0e22\u0e41\u0e1a\u0e1a\u0e17\u0e35\u0e48\u0e2a\u0e32\u0e21\u0e32\u0e23\u0e16\u0e19\u0e33\u0e44\u0e1b\u0e43\u0e0a\u0e49\u0e01\u0e31\u0e1a\u0e23\u0e30\u0e1a\u0e1a\u0e41\u0e1a\u0e1a\u0e23\u0e27\u0e21\u0e28\u0e39\u0e19\u0e22\u0e4c\u0e41\u0e25\u0e30\u0e41\u0e1a\u0e1a\u0e01\u0e23\u0e30\u0e08\u0e32\u0e22\u0e28\u0e39\u0e19\u0e22\u0e4c \u0e21\u0e35\u0e40\u0e1f\u0e23\u0e21\u0e40\u0e27\u0e34\u0e23\u0e4c\u0e04\u0e2b\u0e25\u0e32\u0e22\u0e41\u0e1a\u0e1a\u0e17\u0e35\u0e48\u0e2d\u0e22\u0e39\u0e48\u0e20\u0e32\u0e22\u0e43\u0e15\u0e49\u0e23\u0e30\u0e40\u0e1a\u0e35\u0e22\u0e1a\u0e27\u0e34\u0e19\u0e31\u0e22\u0e02\u0e2d\u0e07 ITSM \u0e41\u0e25\u0e30\u0e1a\u0e32\u0e07\u0e40\u0e1f\u0e23\u0e21\u0e40\u0e27\u0e34\u0e23\u0e4c\u0e04\u0e01\u0e47\u0e15\u0e2d\u0e1a\u0e2a\u0e19\u0e2d\u0e07\u0e04\u0e27\u0e32\u0e21\u0e15\u0e49\u0e2d\u0e07\u0e01\u0e32\u0e23\u0e14\u0e49\u0e32\u0e19 IT \u0e41\u0e15\u0e48\u0e25\u0e30\u0e2d\u0e38\u0e15\u0e2a\u0e32\u0e2b\u0e01\u0e23\u0e23\u0e21\u0e42\u0e14\u0e22\u0e40\u0e09\u0e1e\u0e32\u0e30 \u0e0b\u0e36\u0e48\u0e07\u0e23\u0e27\u0e21\u0e17\u0e31\u0e49\u0e07\u0e43\u0e19\u0e14\u0e49\u0e32\u0e19\u0e01\u0e32\u0e23\u0e14\u0e39\u0e41\u0e25\u0e2a\u0e38\u0e02\u0e20\u0e32\u0e1e \u0e07\u0e32\u0e19\u0e08\u0e31\u0e14\u0e01\u0e32\u0e23\u0e02\u0e2d\u0e07\u0e23\u0e31\u0e10\u0e1a\u0e32\u0e25 \u0e2b\u0e23\u0e37\u0e2d\u0e14\u0e49\u0e32\u0e19\u0e40\u0e17\u0e04\u0e42\u0e19\u0e42\u0e25\u0e22\u0e35 \u0e0b\u0e36\u0e48\u0e07\u0e18\u0e38\u0e23\u0e01\u0e34\u0e08\u0e17\u0e35\u0e48\u0e43\u0e0a\u0e49 ITSM \u0e16\u0e37\u0e2d\u0e27\u0e48\u0e32 IT \u0e40\u0e1b\u0e47\u0e19\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e2d\u0e22\u0e48\u0e32\u0e07\u0e2b\u0e19\u0e36\u0e48\u0e07 \u0e42\u0e14\u0e22\u0e21\u0e38\u0e48\u0e07\u0e40\u0e19\u0e49\u0e19\u0e17\u0e35\u0e48\u0e01\u0e32\u0e23\u0e43\u0e2b\u0e49\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e17\u0e35\u0e48\u0e21\u0e35\u0e04\u0e38\u0e13\u0e04\u0e48\u0e32\u0e41\u0e01\u0e48\u0e1c\u0e39\u0e49\u0e43\u0e0a\u0e49\u0e07\u0e32\u0e19(Customer) \u0e41\u0e17\u0e19\u0e17\u0e35\u0e48\u0e08\u0e30\u0e40\u0e1b\u0e47\u0e19\u0e41\u0e1c\u0e19\u0e01\u0e17\u0e35\u0e48\u0e08\u0e31\u0e14\u0e01\u0e32\u0e23\u0e40\u0e17\u0e04\u0e42\u0e19\u0e42\u0e25\u0e22\u0e35<\/p>\n\n\n\n

ITSM <\/strong>\u0e17\u0e33\u0e2d\u0e30\u0e44\u0e23\u0e40\u0e1e\u0e37\u0e48\u0e2d\u0e18\u0e38\u0e23\u0e01\u0e34\u0e08\u0e02\u0e2d\u0e07\u0e04\u0e38\u0e13<\/strong>?<\/strong><\/p>\n\n\n\n

ITSM \u0e19\u0e33\u0e40\u0e2a\u0e19\u0e2d\u0e01\u0e23\u0e2d\u0e1a\u0e01\u0e32\u0e23\u0e17\u0e33\u0e07\u0e32\u0e19\u0e17\u0e35\u0e48\u0e2b\u0e25\u0e32\u0e01\u0e2b\u0e25\u0e32\u0e22\u0e2a\u0e33\u0e2b\u0e23\u0e31\u0e1a\u0e18\u0e38\u0e23\u0e01\u0e34\u0e08\u0e40\u0e1e\u0e37\u0e48\u0e2d\u0e2a\u0e23\u0e49\u0e32\u0e07\u0e21\u0e32\u0e15\u0e23\u0e10\u0e32\u0e19\u0e01\u0e32\u0e23\u0e08\u0e31\u0e14\u0e01\u0e32\u0e23\u0e40\u0e01\u0e35\u0e48\u0e22\u0e27\u0e01\u0e31\u0e1a\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e14\u0e49\u0e32\u0e19 IT \u0e41\u0e25\u0e30\u0e01\u0e32\u0e23\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32 \u0e04\u0e23\u0e2d\u0e1a\u0e04\u0e25\u0e38\u0e21\u0e01\u0e32\u0e23\u0e08\u0e31\u0e14\u0e01\u0e32\u0e23\u0e04\u0e38\u0e13\u0e20\u0e32\u0e1e, \u0e27\u0e34\u0e28\u0e27\u0e01\u0e23\u0e23\u0e21\u0e0b\u0e2d\u0e1f\u0e15\u0e4c\u0e41\u0e27\u0e23\u0e4c, \u0e01\u0e32\u0e23\u0e08\u0e31\u0e14\u0e01\u0e32\u0e23\u0e01\u0e32\u0e23\u0e40\u0e1b\u0e25\u0e35\u0e48\u0e22\u0e19\u0e41\u0e1b\u0e25\u0e07(Change Management), \u0e01\u0e32\u0e23\u0e08\u0e31\u0e14\u0e01\u0e32\u0e23\u0e04\u0e27\u0e32\u0e21\u0e1b\u0e25\u0e2d\u0e14\u0e20\u0e31\u0e22\u0e02\u0e2d\u0e07\u0e02\u0e49\u0e2d\u0e21\u0e39\u0e25, \u0e15\u0e25\u0e2d\u0e14\u0e08\u0e19\u0e21\u0e32\u0e15\u0e23\u0e10\u0e32\u0e19\u0e01\u0e23\u0e2d\u0e1a\u0e01\u0e32\u0e23\u0e08\u0e31\u0e14\u0e01\u0e32\u0e23\u0e17\u0e35\u0e48\u0e40\u0e1b\u0e47\u0e19\u0e17\u0e35\u0e48\u0e19\u0e34\u0e22\u0e21 \u0e40\u0e0a\u0e48\u0e19 ISO 9000, ITIL \u0e41\u0e25\u0e30 ISO\/IEC \u0e40\u0e1b\u0e47\u0e19\u0e15\u0e49\u0e19<\/p>\n\n\n\n

\u0e18\u0e38\u0e23\u0e01\u0e34\u0e08\u0e17\u0e35\u0e48\u0e2a\u0e32\u0e21\u0e32\u0e23\u0e16\u0e17\u0e33\u0e43\u0e2b\u0e49\u0e2d\u0e22\u0e39\u0e48\u0e43\u0e19\u0e23\u0e30\u0e40\u0e1a\u0e35\u0e22\u0e1a\u0e27\u0e34\u0e19\u0e31\u0e22\u0e02\u0e2d\u0e07 ITSM \u0e0b\u0e36\u0e48\u0e07\u0e1e\u0e27\u0e01\u0e40\u0e02\u0e32\u0e44\u0e14\u0e49\u0e23\u0e31\u0e1a\u0e01\u0e32\u0e23\u0e2d\u0e2d\u0e01\u0e41\u0e1a\u0e1a\u0e21\u0e32\u0e40\u0e1e\u0e37\u0e48\u0e2d\u0e19\u0e33\u0e2d\u0e07\u0e04\u0e4c\u0e01\u0e23\u0e41\u0e25\u0e30\u0e42\u0e04\u0e23\u0e07\u0e2a\u0e23\u0e49\u0e32\u0e07\u0e21\u0e32\u0e2a\u0e39\u0e48\u0e41\u0e1c\u0e19\u0e01 IT \u0e17\u0e35\u0e48\u0e21\u0e38\u0e48\u0e07\u0e40\u0e19\u0e49\u0e19\u0e01\u0e32\u0e23\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23 \u0e42\u0e14\u0e22\u0e21\u0e35\u0e40\u0e1b\u0e49\u0e32\u0e2b\u0e21\u0e32\u0e22\u0e14\u0e49\u0e32\u0e19 IT \u0e43\u0e2b\u0e49\u0e2a\u0e2d\u0e14\u0e04\u0e25\u0e49\u0e2d\u0e07\u0e01\u0e31\u0e1a\u0e04\u0e27\u0e32\u0e21\u0e15\u0e49\u0e2d\u0e07\u0e01\u0e32\u0e23\u0e41\u0e25\u0e30\u0e40\u0e1b\u0e49\u0e32\u0e2b\u0e21\u0e32\u0e22\u0e17\u0e32\u0e07\u0e18\u0e38\u0e23\u0e01\u0e34\u0e08 \u0e0b\u0e36\u0e48\u0e07\u0e43\u0e0a\u0e49\u0e40\u0e1b\u0e47\u0e19\u0e41\u0e19\u0e27\u0e17\u0e32\u0e07\u0e43\u0e19\u0e01\u0e32\u0e23\u0e0a\u0e48\u0e27\u0e22\u0e43\u0e2b\u0e49\u0e18\u0e38\u0e23\u0e01\u0e34\u0e08\u0e01\u0e33\u0e2b\u0e19\u0e14\u0e40\u0e1b\u0e49\u0e32\u0e2b\u0e21\u0e32\u0e22\u0e14\u0e49\u0e32\u0e19 IT \u0e41\u0e25\u0e30\u0e40\u0e1b\u0e49\u0e32\u0e2b\u0e21\u0e32\u0e22\u0e17\u0e32\u0e07\u0e18\u0e38\u0e23\u0e01\u0e34\u0e08\u0e44\u0e14\u0e49\u0e2d\u0e22\u0e48\u0e32\u0e07\u0e21\u0e35\u0e1b\u0e23\u0e30\u0e2a\u0e34\u0e17\u0e18\u0e34\u0e20\u0e32\u0e1e \u0e42\u0e14\u0e22\u0e40\u0e09\u0e1e\u0e32\u0e30\u0e2d\u0e22\u0e48\u0e32\u0e07\u0e22\u0e34\u0e48\u0e07\u0e2a\u0e33\u0e2b\u0e23\u0e31\u0e1a\u0e1a\u0e23\u0e34\u0e29\u0e31\u0e17\u0e17\u0e35\u0e48\u0e21\u0e38\u0e48\u0e07\u0e40\u0e19\u0e49\u0e19\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e40\u0e1b\u0e47\u0e19\u0e2b\u0e25\u0e31\u0e01 \u0e2b\u0e32\u0e01\u0e1a\u0e23\u0e34\u0e29\u0e31\u0e17\u0e02\u0e2d\u0e07\u0e04\u0e38\u0e13\u0e22\u0e2d\u0e21\u0e23\u0e31\u0e1a\u0e01\u0e32\u0e23\u0e08\u0e31\u0e14\u0e01\u0e32\u0e23\u0e01\u0e32\u0e23\u0e40\u0e1b\u0e25\u0e35\u0e48\u0e22\u0e19\u0e41\u0e1b\u0e25\u0e07(Change Management)\u0e41\u0e25\u0e49\u0e27 \u0e41\u0e2a\u0e14\u0e07\u0e27\u0e48\u0e32\u0e04\u0e38\u0e13\u0e01\u0e33\u0e25\u0e31\u0e07\u0e2d\u0e22\u0e39\u0e48\u0e1a\u0e19\u0e40\u0e2a\u0e49\u0e19\u0e17\u0e32\u0e07\u0e2a\u0e39\u0e48\u0e01\u0e32\u0e23\u0e2a\u0e23\u0e49\u0e32\u0e07\u0e2a\u0e20\u0e32\u0e1e\u0e41\u0e27\u0e14\u0e25\u0e49\u0e2d\u0e21 ITSM \u2013 \u0e0b\u0e36\u0e48\u0e07\u0e17\u0e31\u0e49\u0e07\u0e2b\u0e21\u0e14\u0e40\u0e01\u0e35\u0e48\u0e22\u0e27\u0e01\u0e31\u0e1a\u0e01\u0e32\u0e23\u0e1b\u0e23\u0e31\u0e1a\u0e1b\u0e23\u0e38\u0e07\u0e41\u0e25\u0e30\u0e01\u0e32\u0e23\u0e40\u0e15\u0e34\u0e1a\u0e42\u0e15\u0e02\u0e2d\u0e07\u0e01\u0e23\u0e30\u0e1a\u0e27\u0e19\u0e01\u0e32\u0e23, \u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23, \u0e1c\u0e25\u0e34\u0e15\u0e20\u0e31\u0e13\u0e11\u0e4c \u0e41\u0e25\u0e30\u0e0b\u0e2d\u0e1f\u0e15\u0e4c\u0e41\u0e27\u0e23\u0e4c<\/p>\n\n\n\n

\u0e40\u0e21\u0e37\u0e48\u0e2d\u0e40\u0e23\u0e32\u0e23\u0e39\u0e49\u0e08\u0e31\u0e01 ITSM \u0e41\u0e25\u0e49\u0e27\u0e27\u0e48\u0e32\u0e04\u0e37\u0e2d\u0e2d\u0e30\u0e44\u0e23\u0e21\u0e35\u0e04\u0e27\u0e32\u0e21\u0e2a\u0e33\u0e04\u0e31\u0e0d\u0e01\u0e31\u0e1a\u0e18\u0e38\u0e23\u0e01\u0e34\u0e08\u0e40\u0e23\u0e32\u0e2d\u0e22\u0e48\u0e32\u0e07\u0e44\u0e23 \u0e43\u0e19\u0e42\u0e2d\u0e01\u0e32\u0e2a\u0e15\u0e48\u0e2d\u0e44\u0e1b\u0e40\u0e23\u0e32\u0e08\u0e30\u0e21\u0e32\u0e40\u0e23\u0e35\u0e22\u0e19\u0e23\u0e39\u0e49\u0e01\u0e31\u0e19\u0e15\u0e48\u0e2d\u0e27\u0e48\u0e32\u0e40\u0e1f\u0e23\u0e21\u0e40\u0e27\u0e34\u0e23\u0e4c\u0e04\u0e17\u0e35\u0e48\u0e44\u0e14\u0e49\u0e23\u0e31\u0e1a\u0e04\u0e27\u0e32\u0e21\u0e19\u0e34\u0e22\u0e21\u0e21\u0e35\u0e2d\u0e30\u0e44\u0e23\u0e1a\u0e49\u0e32\u0e07\u0e41\u0e25\u0e30\u0e08\u0e30\u0e2a\u0e32\u0e21\u0e32\u0e23\u0e16\u0e19\u0e33\u0e21\u0e32\u0e1b\u0e23\u0e30\u0e22\u0e38\u0e01\u0e15\u0e4c\u0e43\u0e0a\u0e49\u0e08\u0e23\u0e34\u0e07\u0e44\u0e14\u0e49\u0e2d\u0e22\u0e48\u0e32\u0e07\u0e44\u0e23<\/p>\n\n\n\n

\u0e2d\u0e49\u0e32\u0e07\u0e2d\u0e34\u0e07 :
https:\/\/bleuwire.com\/why-you-should-move-to-the-cloud-based-itsm\/<\/a>
https:\/\/www.acisonline.net\/?p=1107#:~:text=\u0e01\u0e25\u0e48\u0e32\u0e27\u0e16\u0e36\u0e07\u0e1b\u0e23\u0e31\u0e0a\u0e0d\u0e32\u0e02\u0e2d\u0e07\u0e2b\u0e25\u0e31\u0e01\u0e01\u0e32\u0e23,Business Requirement\u201d \u0e40\u0e1b\u0e47\u0e19\u0e25\u0e33\u0e14\u0e31\u0e1a\u0e41\u0e23\u0e01<\/a>
https:\/\/www.cio.com\/article\/230741\/what-is-itsm-managing-it-to-serve-business-needs.html<\/a><\/p>\n\n\n\n

Tags:#IT<\/strong><\/a> #ITSM<\/p>\n\n\n\n

Writer : <\/strong><\/p>\n\n\n\n

Writer: DevOps Team<\/p>\n\n\n\n

\u0e17\u0e35\u0e21 DevOps \u0e02\u0e2d\u0e07 Blockfint \u0e17\u0e35\u0e48\u0e21\u0e35\u0e04\u0e27\u0e32\u0e21\u0e40\u0e0a\u0e35\u0e48\u0e22\u0e27\u0e0a\u0e32\u0e0d Cloud Native Services & Solutions<\/p>\n","protected":false},"excerpt":{"rendered":"

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