Boots Thailand recently strengthened its leadership in healthcare with their new brand value as a “Health & Wellness Solutions Provider” highlighting their new medicine service. It is to offer free upgraded consultations on medicines and medical supplies under the #Get Confident with the one-stop service on medicine with Boots pharmacists concept to help Thais focus on their health through an omnichannel approach.
A survey conducted by the Department of Disease Control* indicated that the top five non-communicable diseases currently prevalent among Thais are: 1) hypertension, 2) diabetes, 3) stroke, 4) cardiovascular disease, and 5) chronic obstructive pulmonary disease (COPD). Most are chronic comorbid diseases associated with living unhealthy lifestyles and are often called ‘silent killers.’
- UOB to invest $500m to ramp up digital capabilities across ASEAN
- DentiiScan: the start of something big in Thai research and development
In addition, it found that last August, Thais most often looked for search terms that included variations of keywords such as heart disease, obesity, kidney disease and depression. As a result, the most common health-related issues for people when consulting with a Boots Pharmacist* are information on COVID-19/office syndrome or work from home syndrome/work stress, and buying personal medicines and medical supplies to treat their chronic conditions.
Oraphan Pongpanich, Head of Customer Experience of Boots Retail Thailand, said that Boots’ mission led to the ‘Boots is always by your side, bringing solutions for a healthier and happier life’ initiative. It is to offer solutions that support good health and a healthier lifestyle covering three dimensions through a one-stop service – 1. Quality product coverage: Providing reliable health and wellness products that can trust; 2. Expert Boots Pharmacists: Providing reliable advice from experts who are ready to consult; and 3. Quality service: Providing reliable service that is always available to support customers’ needs with a service mind and more convenience.
This coincides with the commitment to ensure a high level of professional knowledge and expertise thanks to Boots Thailand which has world-class partners like Walgreens Boots Alliance (WBA), the world’s first global venture operating a leading health and wellness business.
“As a result, we have adopted world-class quality standards to ensure that Thais have easy access to better health care services that promote good physical and mental health,” said Orphan.
Boots’ commitment to providing comprehensive health care for the Thai people led to the improvement of our brand value as a ‘Health & Wellness Solutions Provider’ which comes with free upgraded consultations on medicine and medical supplies under the #Get Confident with a one-stop service on medicine with boots pharmacists concept for free health-related consultations.
Customers are invited to enjoy a complete range of over 3,000 health care products including medicines and medical supplies that meet the highest quality standards together with the assurance of receiving exceptional consultations on medicine from 288 specialist pharmacists at 240 Boots stores nationwide.
For added convenience, customers can also use the Boots Mobile App: Talk to Pharmacist which is offering extended service hours from 9:00 AM to 9:00 PM daily or the LINE Chat & Shop of each Boots store which provides a unique one-stop service for customers who want to consult and/or order health care products and services through comprehensive channels which meet the needs of the new generation of Thais. Furthermore, we have increased convenience for our customers by using Grab and providing other related services so that Thais can access our health products and services with more confidence,” said Oraphan.
Customers can take their health care to the next level using Boots Thailand’s ONE-STOP SERVICE by going to Boots stores nationwide or through the Boots Mobile App which can be downloaded at https://bit.ly/3wbObtD, or through consultations at LINE Chat & Shop: http://bit.ly/3qgm9KY. Follow more details at facebook.com/bootsthailand.
