Dr. Pipatpong Poshyanonda, center, KBank President, recently represented the Bank in receiving two distinguished contact center awards from leading global organizations, reinforcing K-Contact Center’s success and outstanding roles in service behavior and technological development to provide service excellence to all customer segments and potential customers.
They are the “Platinum Award for Customer Experience 2022”, from the CCAPAC Awards 2022 and the “Outstanding Interactive Chatbot Service by a Retail Bank” award, from The Digital Banker magazine and the “Best chat bot-voice banking initiative from The Asian banker, based on natural language processing (NLP), aimed at understanding customers’ needs and responding to their enquiries with greater precision.
He also accepted the “Best Contact Center of the Year” award from the Thai Contact Center Trade Association (TCCTA). Additionally, KBank has garnered another 19 awards from leading Thai and international organizations, in recognition of KBank’s commitment in offering the best service experience for customers.
