Gojek Thailand, Southeast Asia’s leading mobile on-demand services platform, and Dhipaya Insurance announced a partnership to rollout a series of insurance services and benefits to enhance the user experience and provide greater peace of mind when using Gojek.
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The companies also debuted the initiative – “Send with Confidence by GoSend and Dhipaya” – which provides insurance coverage for all items sent through GoSend, Gojek’s on-demand parcel delivery service.
The “Send with Confidence by GoSend and Dhipaya” initiative protects all parcel deliveries sent via Gojek’s GoSend service at no additional cost, with a maximum claim of up to Bt2,000 for items that are damaged during delivery. The online claim process is fast and easy. Users simply submit a claim via the Gojek app Help Center, where it is processed in 1-3 days. Accepted claims will be immediately settled via bank transfer. Users can also get real-time claim status updates via SMS.
Maytinee Rodjanapunyakul, head of Strategic Partnerships, Gojek Thailand said, “We’ve experienced increased demand for GoSend as users continue to rely more heavily on digital services amid the pandemic. In addition to being a fast and reliable shipping service, our cooperation with Dhipaya Insurance to enhance security underscores Gojek’s commitment to delivering a superior experience and we’ll continue to work closely together to expand benefits to users.”
Somporn Suebthawilkul, managing director, Dhipaya Insurance, said, “As Thailand’s leading insurance company with a nearly 70-year legacy of global standard service in the country, we are evolving to focus on meeting the utmost satisfaction for companies and consumers in the rapidly growing digital economy. Our collaboration with Gojek will further enhance trust and confidence in our digital insurance expertise and in the Gojek platform, extending protection across additional services in the future.”
GoSend, an on-demand parcel delivery service available in the Gojek app, allows users to easily track and trace their product’s status in real-time. Additionally, Gojek users can enjoy Bt20 discounts for three GoSend deliveries from now through 28 February 2021 by applying the GJSEND code (limited redemptions). To use the service, download the Gojek app on both the App Store and Play Store.
