True Corporation has mobilized emergency engineering teams in close coordination with the Royal Thai Army and the National Broadcasting and Telecommunications Commission (NBTC) to restore critical communication infrastructure along the Thai–Cambodian border. Following a period of intense cross-border conflict, the company is accelerating repairs to base stations and fiber-optic networks in seven affected provinces to ensure seamless connectivity for both civilians and security personnel during the ongoing ceasefire talks.
Urgent Network Recovery in High-Conflict Zone
True’s network engineers have been deployed to high-risk areas to repair base stations, signal towers, and fiber networks damaged by BM-21 rocket attacks. The most significant damage was identified in Sisaket, Surin, and Sa Kaeo, where civilian infrastructure and homes were caught in the crossfire.
Restoration efforts are being prioritized along strategic routes and community hubs, specifically in Ban Phumisrol and Ban Nong Mek in the Kantharalak District of Sisaket, ensuring that mobile signals are operational both before and after the brokered ceasefire.
Comprehensive Humanitarian Support for Evacuees
To assist displaced residents at temporary shelters, True Corporation has launched an extensive relief package designed to keep communities connected:
- Connectivity Support: Installation of Free WiFi hotspots, mobile charging stations, and the distribution of free SIM cards.
- Data Relief: Provision of 10GB of free mobile data (valid for 7 days) to ease the financial burden on affected families.
- Information Access: Deployment of televisions equipped with TrueVisions NOW service to provide real-time news updates and entertainment at shelters.
- Billing Relief: Extension of payment deadlines and service validity for all postpaid customers in the conflict zones.
Advanced Infrastructure and AI Surveillance
To bolster signal strength in crowded evacuation centers, True has deployed high-speed Cell-on-Wheels (COW) mobile units and established Temporary Sites to enhance 5G and 4G coverage.
Behind the scenes, the Business and Network Intelligence Center (BNIC) is utilizing advanced AI analytics to monitor network performance 24/7. This proactive technology allows True to detect anomalies and resolve technical issues instantly, ensuring that the communication lifeline remains unbroken during national security operations.
Commitment to National Security and Public Safety
True Corporation reaffirms its unwavering commitment to supporting the Thai government and military. By adhering to strict signal control policies along the border, the company remains a vital partner in national security missions. True extends its heartfelt support to the residents, military personnel, and government officials working tirelessly to restore peace and safety to the region.
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