Amity Solutions, is proud to announce the launch of Amity Voice, a groundbreaking product poised to redefine the future of business. Amity Voice leverages cutting-edge Thai speech recognition technology and chatbot solutions, empowering businesses to unlock unparalleled efficiency and innovation.
Amity Voice represents a paradigm shift in customer interaction. Designed to handle high volumes of seamless customer engagements for businesses of all sizes, this revolutionary solution enhances customer experiences, optimizes call center operations, and reduces the dependency on human agents. With round-the-clock availability and over 2 million calls served each month, Amity Voice is set to usher in a new era of customer service.
“At Amity Solutions, we are committed to transforming the customer service landscape through cutting-edge AI technologies. Amity Voice is a testament to our dedication to innovation and our drive to enhance the customer experience,” said Lionel Chin, Managing Director of Amity Solutions.
– Amity launches new product with ChatGPT’s technology to empower Thai businesses
Powered by the capabilities of GPT and Large Language Models (LLM), Amity Voice accurately interprets user intent, delivers human-like responses, and engages in contextually relevant interactions. Its versatility extends to long-term use, seamless scalability, and cost savings by reducing staffing requirements, all while preserving a customizable brand identity. Moreover, it adapts and learns in real-time, ensuring high user satisfaction by efficiently handling inquiries and alleviating the workload of human agents.
Korawad Chearavanont, Executive Chairman and Founder of Amity Solutions, stated, “Amity Voice is a game-changer for businesses seeking to elevate their customer service capabilities. It represents a significant leap forward in AI technology, enabling companies to respond to customer inquiries with speed, precision, and consistency, ultimately enhancing customer satisfaction.”
– Amity Solutions joins forces with Microsoft to announce Amity Solutions AI Platform
Amity Voice is equipped to handle a wide range of customer interactions and use cases, including general inquiries, identification and verification, requests for documents and claims, as well as notifications and reminders. Its ability to instantly understand customer intent ensures quick and accurate responses, eliminating the need for prolonged waiting times.
Trusted by some of Thailand’s top enterprises in different industries, including banking, insurance, and many others, Amity Voice has a proven track record of powering successful AI implementations. The introduction of Amity Voice reinforces the company’s commitment to driving innovation and excellence in the field of AI-powered customer service.
In addition to Amity Voice, Amity Solutions continues to lead the way in AI innovation with the Amity Solutions AI Platform (ASAP), Generative AI Assistants powered by Microsoft Azure OpenAI. ASAP is aimed at accelerating the widespread adoption of AI among organizations, further solidifying Amity Solutions’ position as a pioneering force in the industry.
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